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What is ExtendaGO Ordin?

ExtendaGO Ordin is our online ordering and delivery platform. With this solution, you can manage all your orders and prepayments from the table with a QR code, your mobile phone, the queue or a self-service station.

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What is ExtendaGO KDS?

ExtendaGO KDS is our Kitchen Display System. Its main functionality is synchronising waiters and kitchen staff so you don't lose any order information and you keep your customers happy. Check out its main features:

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How to setup Nets payment terminal?

Nets is one our integrated payment solutions.

To add the Terminals - connect@cloud to the ExtendaGO POS app follow these steps:

1) You can find it in ExtendaGO back office  → Settings → Terminals. Also selected terminals will not be cleared after master user logout.

2) Just enter your username, password and tap refresh to select the terminal by its id.

3)Then select the terminal and tap the “Save” button.

When offline mode is enabled, terminal will no longer be connected to the POS and the amount to pay should be entered manually to it.

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Can I as a partner or customer access the GO POS API to do integration work?

As ExtendaGO only offers a point of sale software, we can advise you on the hardware you need to start selling depending on your type of business. We currently support the following scanner providers:

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Which customer displays are compatible with ExtendaGO?

As ExtendaGO only offers a point of sale software, we can advise you on the hardware you need to start selling depending on your type of business. We currently support the customer display providers:

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Which receipt printers are compatible with ExtendaGO?

As ExtendaGO only offers a point of sale software, we can advise you on the hardware you need to start selling depending on your type of business. We currently support the following receipt printer providers:

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How to create a customer in the ExtendaGO POS app?

Creating customer groups allows you to manage your entire customer base conveniently on one page. This way you can keep control over your marketing activities. Follow these simple steps:

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Is the ExtendaGO CTRL app compatible with handheld Android devices?

Yes, ExtendaGO CTRL is compatible with Android but it is necessary to test it before acquiring a lot of units. They are all different in size and screen resolution, and the scanners are of various technologies. For instance,  Zebra TC26 is compliant.

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How can I sign up for ExtendaGO?

Extenda GO POS is primarily distributed via our great partners. This means that the license cost for GO POS will be a part of the agreement between the customer and the partner. These partners offer additional services related to the area and/or market that fulfills the needs for all businesses, including support, system setup, installation, integrations and so on.

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How to integrate Woocommerce to ExtendaGO POS?

ExtendaGO is an omni-channel solution that integrates easily with Woocommerce. Thanks to this all aspects of your business such as stock, prices, customers and returns will be synchronized both in your online and physical shop. 

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How do I use ExtendaGO Look?

ExtendaGO Look is our specific retail app for in-store assistance for customers and employees.

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How do reports, sales and dashboards look on the ExtendaGO app and backoffice?

Reporting is an essential measure to monitor your business performance and take your business and marketing decisions according to it.

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Where Can I find the innovations and new functionalities of ExtendaGO?

At ExtendaGO we never stop innovating, that's why in this section you will be able to keep up to date with all our product updates:

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Where Can I find the instructions to set up my POS?

On our ExtendaGO website we have a wide range of manuals that explain step by step how to configure your POS:

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How to create a customer or group of customers in the backoffice?

Creating customer groups allows you to manage your entire customer base conveniently on one page. This way you can keep control over your marketing activities. Follow these simple steps:

  1. Login on the backoffice: https://wbo-etail.wallmob.com/home
  2. Click on Users → Customers 
  3. Add new customers or update existing ones
  4. To create customer groups, click Users → Customers groups
  5. To link the customer to a customer group, go to customers again and type the customer group

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What is the Backoffice used for?

From the backoffice you will be able to configure all the important aspects of your business such as roles, employees, customers, loyalty programmes and you will also have access to advanced reports to control your business perfectly.

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How does the inventory work in ExtendaGO POS?

From ExtendaGO we want you to save time in adding items and updating your inventory, that's why we have created this video where you can see how to do it easily from the backoffice:

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What is ExtendaGO PAY?

ExtendaGO Pay is our full integrated omni-channel payment solution. It was created with the aim of providing small and medium sized businesses with access to competitive rates.

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How to setup Zettle payment terminal?

Zettle is one our integrated payment solutions.

To add the payment terminal to the ExtendaGO POS app follow these steps:

1) Create a Zettle account and get the card reader at https://register.zettle.com/ in your country. 

2) Log in to your ExtendaGO back office 

3) Select from the menu - Settings --> Registers. 

4) Click to enable card integration and save. 

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Which label printers are compatible with ExtendaGO?

As ExtendaGO only offers a point of sale software, we can advise you on the hardware you need to start selling depending on your type of business. We currently support the following label printer providers:

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Which scanners are compatible with ExtendaGO?

As ExtendaGO only offers a point of sale software, we can advise you on the hardware you need to start selling depending on your type of business. We currently support the following scanner providers:

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Which payment terminals are compatible with Extenda GO?

As ExtendaGO only offers a point of sale software, we can advise you on the hardware you need to start selling depending on your type of business. We currently support the following payment solution providers:

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How to setup SumUp payment terminal?

SumUp is one our integrated payment solutions.

To add the payment terminal to the ExtendaGO POS app follow these steps:
1) Create a SumUp account.
2) Get the card reader at SumUp site in your country.
3) Log in to your ExtendaGO back office 
4) Select from the menu -Settings -> Registers. Click to enable card integration and save.

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How to manually add products to a customer’s account in ExtendaGO POS?

To manually add products to a customer's account in ExtendaGO POS follow these simple steps:

1) Open the "More" menu and click on "Add customer" (this last one previously created in the Backoffice)

2) Click on the "Add product" menu

3) Type the name of the product, add the quantity of items and the price.

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How to integrate Shopify to ExtendaGO POS?

ExtendaGO is an omni-channel solution that integrates easily with Shopify. Thanks to this all aspects of your business such as stock, prices, customers and returns will be synchronized both in your online and physical shop. 

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Is there an extra transaction fee for customers when ordering online?

No, the only fees that could be charged are the ones from the e-commerce platform site, not from ExtendaGO. ExtendaGO is integrated with Prestashop, Woocommerce, Shopify, Magento and Shopware.

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Is the ExtendaGO POS app available for Android OS?

No. For various reasons we do not provide POS app for Android, the main one is efficiency. Our solution is iOS cloud-based which means that data is updated instantly and no information is lost. However, our App ExtendaGO CTRL is available for Android too.

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How do I create a campaign?

Marketing campaigns can make your shop more competitive by attracting new customers and making existing ones more loyal to your brand. It is essential to have a Point if Sale software that simplifies this process around planning and executing such campaigns. With ExtendaGO you will have it very easy, we explain it to you in these simple steps:   

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iPad: Compatibility with IOS versions?

Important note: To keep the user experience at a highest possible level and to reduce the workload on supporting old and deprecated versions of the operating systems iOS version 13 is the oldest one supported. iPads that support iOS 13 and more recent versions are listed below:

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What hardware do I need to start selling with ExtendaGO?

As ExtendaGO only offers a point of sale software, we can advise you on the hardware you need to start selling depending on your type of business. In the following link you have all the necessary information:

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How do I define products that must be weighed?

The best way to create a product in the backoffice for this purpose would be using units g, hg or kg when defining the stock. 

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