Get in touch with support

Take ExtendaGO POS for a test drive

We offer a free 30-day trial so you can confirm that our software is the right fit for you. To get started, sign up here.

 

Support Extenda GOPOS

If you need support, contact your assigned partner in the map above.

FAQ: https://www.extendago.com/faq-knowledge-bank/

Service portal: https://extendaretail.atlassian.net/servicedesk/customer/portal/1029

For customers with specific support agreement:
(Mon - Fri: 09:00 - 17:00)

Phone:
Sweden and Denmark: +46-313000250
Norway: +47-21004849

Note! Other countries are to use our Swedish phone number
For sales - use the contact us form.

Support outside opening hours (Critical incidents)
(Mon - Fri: 17:00 - 22:00 and Sat: 09:00 - 22:00)

Sunday: Closed

Outside regular working hours, please contact the following numbers:

• Norway: +47-21930103
• Sweden: +46-313000255

 

Support SmartStore and Silent Touch

SVERIGE - TOR Payments

Supportnummer: 054-4444 777

Support tillhandahålls:

• Vardagar: 10:00–16:00
• Vardagar (jour): 16:00–22:00 samt helger 09:00–22:00

Support omfattar felsökning och användarstöd kopplat till levererad mjukvara.

Support omfattar inte:

• tredjepartssystem eller integrationer
• utrustning ej levererad av Leverantören
• nätverk, el eller externa driftproblem

Åtgärder utanför support debiteras enligt gällande pris.

NORGE - Dekon 

Kontaktinformasjon
Fra og med 1. juni 2026 skal alle henvendelser rettes til Dekon IT via følgende kanaler:

• Telefon: 404 40 004
• E-post support: support@dekon.no
• Bestilling: ordre@dekon.no

Åpningstider support:

• Hverdager: 08:00 – 16:00
• Vakttelefon: Mandag–fredag 16:00 – 21:00
• Lørdag: 09:00 – 19:00
• Søndag og helligdager: stengt (åpent søndager i desember)

 

This applies only to customers with a specific support agreement and for critical issues related to the cash register system, for example, if one or more cash registers in the store cannot be used.

By calling the support number without a specific agreement,  you automatically agree to an invoice based on time and material.

Press contacts

For press inquiries, please contact us at marketing@extendaretail.com